Do you insure the quilt when you send it back?
Absolutely! When we ship your package back, we also purchase $1000 of insurance from UPS. If you would like your quilt insured for a higher amount, just let us know.
How should I pack my quilt?
Place your quilt inside a waterproof container (like a bag) and place it in your mailing box. As soon as you've finished your purchase, you'll receive an email with mailing directions. Print out the attached PDF and place it inside your box. Tape your box shut and you're ready to ship! Please keep in mind that a quilt placed directly inside a box without a bag may be exposed to elements during the shipping process. We don't want that to happen!
How do I download my images?
Once you've received your PASS gallery, click on the "download" button in the upper right-hand corner (it looks like an arrow pointing down). Press the black "download all" button. All of the images will appear on your computer in a zipped folder where you chose to save them. You'll need to extract the images from the folder (or unzip the folder) in order to use them.
The images we take are completely available for you to use in books and magazines, entering into quilt shows, for pattern covers, or other business uses. Attribution is appreciated but not required. You may not resell the images themselves, but otherwise, yes, you have the right to use them as you wish!
Will I receive the rights to use my images?
You absolutely receive hi-res files in every photo package from us! If your files appear to be low-res, small, or blurry, you likely did not extract the files from your zipped folder (or finish unzipping it). If you are having trouble extracting/unzipping your files, please search Google for a tutorial on how to extract files using your specific operating system.
Why are my files so small? I thought I would receive hi-res files.
How do you charge for return shipping?
A flat-rate shipping and handling fee of $25 is added to your shopping cart at the time of purchase.
I live in the Midwest! Can I drop off and/or pick up my quilts so I don't have to pay for shipping?
Absolutely! We are typically open for drop-offs and pick-ups Tuesday through Friday, 9am - 1pm. Your quilts will be ready for pickup 7 - 10 days after they are dropped off at our studio. Please contact us (firstname.lastname@example.org) for the free shipping code, and to schedule your visit(s).